Books by "Mary Beth Williams"
9 books found
HCPro and Press Ganey are proud to introduce "Making it Right: Healthcare Service Recovery Tools, Techniques, and Best Practices." It is a unique and authoritative resource and training tool to increase patient satisfaction . . . and improve your bottom line.What do you do when healthcare service fails? How should you react when a patient complains or expresses concern? It's one thing to make a mistake. It's another to add insult to injury by neglecting to address the problem, or by responding inappropriately. In fact, the way your organization reacts when something goes wrong profoundly affects your patients' overall healthcare experience, and ultimately their satisfaction with your facility.The success of any healthcare facility depends on an effective service recovery system. Failure to resolve a patient's problem--whether real or perceived--or to make amends will result in an unhappy patient--and a possible lawsuit. Fortunately, it is possible to mitigate the impact of flawed healthcare service. By exceeding expectations in the way you address the situation, you can re-capture the loyalty of a wronged patient, and send your patient satisfaction scores through the roof.The definitive service recovery guide Introducing "Making it Right: Healthcare Service Recovery Tools, Techniques, and Best Practices," an indispensable service recovery guide made possible by a unique partnership between HCPro and Press Ganey. Rely on this dependable, authoritative resource to create, implement and maintain a service recovery program that achieves: high patient satisfaction profitable financial returns regulatory compliance measurable results This must-have guide uses valuable real-life, world-class case studies to illustrate essential service recovery principles. Readers will benefit from these compelling examples of how other healthcare organizations have created successful programs to enhance their service recovery and improve patient satisfaction.From Press Ganey--the thought leaders in patient satisfaction "Making it Right"draws on the expertise and experiences of Press Ganey Consultants and clients. Press Ganey, the premier vendor of performance measurement and improvement in healthcare, has compiled a mountain of industry best practices and analyzed the best service recovery programs in the country. You'll benefit from this insider information, as Press Ganey Consultants take you step-by-step through the process of creating an effective service recovery program. With "Making it Right," you'll have the tools and information you need to transform your organization from one that avoids complaints, to an organization that is empowered, patient-centered, and ready to handle service failures.Innovative multimedia makes staff training a pleasure Along with your informative guide, you'll also receive a DVD full of training clips for your staff. These clips depict realistic scenarios of typical patient complaints, as well as effective staff responses and solutions to these problems. You'll also find interactive evaluations, planning documents, do-it-yourself databases, and other important tools-of-the-trade conveniently located on the accompanying CD-ROM.Order your copy today With "Making it Right" you'll not only increase your patient satisfaction scores and encourage positive word of mouth, you'll also improve your organization's bottom line.About Press Ganey: Press Ganey is the healthcare industry's largest independent vendor of satisfaction measurement and improvement services. They specialize in producing tested and reliable satisfaction surveys, comprehensive management reports, and national comparative databases to monitor customer (patient, resident and employee) satisfaction in healthcare delivery systems. Press Ganey--founded in 1985 and headquartered in South Bend, Indiana--serves approximately 6,000 health care facilities, which includes 1,454 hospitals or more
Elder Abuse and Neglect
by Mary Joy Quinn, RN, MA, Susan K. Tomita, MSW, PhD
1997 · Springer Publishing Company
In this second edition of their classic volume, the authors present their elder abuse diagnosis and intervention model. This comprehensive model of detection, assessment, and intervention enables the practitioner first to identify the type of elder mistreatment, including physical, sexual, psychological, and financial. It then provides systematic and realistic interventions. This updated edition also includes information on legal interventions with suggestions on how the practitioner should act in the courtroom, give testimony, document findings, and prepare for legal involvement with the criminal justice system. Actual legal tools are included in the appendix. This is a classic resource for all health professionals who work with the elderly.
I Am a Woman is a powerful collection of black and white photographs featuring iconic women from past to present, celebrating the depth and breadth of the female experience. From Dolly Parton to Mother Teresa, and Oprah Winfrey to Ruth Bader Ginsburg, these striking portrayals showcase the journeys of this diverse mix of heroines from all walks of life. Based on a song of the same name, graphic designer, author, and singer-songwriter Mary Sue Englund created the book to inspire and encourage women of all ages. Within these pages, each of the song lyrics is matched to the more than fifty women chosen to represent and embody those words. These photos are matched to brief bios or inspirational quotes to illuminate both the woman’s story and related lyrics. Among those featured are: Mary Jackson Lucille Ball Malala Yousafzai Rosa Parks Eleanor Roosevelt Coretta Scott King Princess Diana Barbara Walters Simone Biles Anne Frank Wilma Rudolph Bethany Hamilton I Am a Woman includes a dedication page for honoring a special woman and her story with a photograph of her choosing, placing her among this collection of amazing women. Also included is a free link to the song that inspired the book, and a portion of the author’s proceeds will be donated toward various women’s organizations. These women, whose stories have been told or are unknown, help us to reflect on the women in our lives that inspired us to greatness: mothers, grandmothers, teachers, coaches, friends, and mentors. Whether you or someone you know is marking a milestone, fighting adversity, wondering where life is leading, or simply celebrating life, I Am a Woman will be a perfect gift, certain to remind us all of the beauty, gifts, talents, and power of women everywhere.
The Masks of Anthony and Cleopatra
by Marvin Rosenberg, Mary Rosenberg
2006 · University of Delaware Press
"In his analysis, Marvin Rosenberg sets out to steer a path between the "extremes" of Rome and Egypt and all they stand for: and to explore the relentless "to and back" confrontation of their different sets of values which leads ultimately to destruction."
Examine alternative techniques for dealing with post-traumatic stress disorder Trauma Treatment Techniques: Innovative Trends examines alternative approaches to “talk” therapies that help relieve stress in trauma survivors. Experts in a range of practice areas present mental health providers with methods that augment or go beyond traditional techniques, including art therapy, virtual reality, humor, residential programs, emotional freedom techniques (EFT), traumatic incident reduction (TIR), and thought field therapy (TFT). This unique book serves as a primer on new and creative means of working with combat veterans, survivors of child abuse, victims of rape and other violent crimes, refugees, victims of terrorism, and disaster survivors. Since the late 19th century, mental and medical health professionals, social workers, clinicians, and counselors have attempted to help patients mitigate symptoms and reduce distress by employing a variety of treatment techniques, methods, strategies, and procedures. Trauma Treatment Techniques: Innovative Trends represents a significant addition to the available literature on post-traumatic stress disorder (PTSD) and acute distress, providing therapists with much-needed options in their efforts to help trauma sufferers recover, find new meaning, and reach for new hopes and happiness. Trauma Treatment Techniques: Innovative Trends examines: debriefing interventions in school settings instructions and safeguards for using emotional freedom techniques (EFT) when debriefing in disaster situations the use of creative art therapies to reach out to war refugees the use of virtual reality-based exposure therapy (VRE) to desensitize Vietnam veterans with PTSD from traumatic memories humor as a healing tool repressed memory physiology and meridian treatment points in the body a six-step methodology for diagnosing PTSD a 90-day residential program for treatment of PTSD PTSD motivation enhancement (ME) groups autism as a potential traumatic stressor and much more Trauma Treatment Techniques: Innovative Trends is an invaluable resource of inventive techniques that offer hope for recovery to anyone who has suffered life’s worst injuries.
Post-traumatic stress disorder (PTSD) is an extremely debilitating anxiety condition that can occur after exposure to a terrifying event or ordeal. Although many know that this mental health issue affects veterans of war, many may not know that it also affects victims of domestic violence, sexual violence, natural disasters, crime, car accidents and accidents in the workplace. No matter the cause of their illness, people with PTSD will often relive their traumatic experience in the form of flashbacks, memories, nightmares, and frightening thoughts. This is especially true when they are exposed to events or objects that remind them of their trauma. Left untreated, PTSD can lead to emotional numbness, insomnia, addiction, anxiety, depression, and even suicide. In The PTSD Workbook, Second Edition, psychologists and trauma experts Mary Beth Williams and Soili Poijula outline techniques and interventions used by PTSD experts from around the world to offer trauma survivors the most effective tools available to conquer their most distressing trauma-related symptoms, whether they are a veteran, a rape survivor, or a crime victim. Based in cognitive behavioral therapy (CBT), the book is extremely accessible and easy-to-use, offering evidence-based therapy at a low cost. This new edition features chapters focusing on veterans with PTSD, the link between cortisol and adrenaline and its role in PTSD and overall mental health, and the mind-body component of PTSD. This book is designed to arm PTSD survivors with the emotional resilience they need to get their lives back together after a traumatic event.
Simple and Complex Post-Traumatic Stress Disorder
by Mary Beth Williams, John F Sommer Jr.
2014 · Routledge
Discover the latest treatment strategies from the leading experts in the field of trauma!This unique book, by the authors of the classic Handbook of Post-Traumatic Therapy, provides the “how to” of clinical practice techniques in a variety of settings with a variety of clients. Simple and Complex Post-Traumatic Stress Disorder: Strategies for Comprehensive Treatment in Clinical Practice delivers state-of-the-art techniques and information to help traumatized individuals, groups, families, and communities. From critical incident debriefing to treating combat veterans with longstanding trauma, it covers the full spectrum of PTSD clients and effective treatments. This valuable book assembles some of the most highly respected experts in trauma studies to discuss the practical applications of their research and their experience treating clients with PTSD. Simple and Complex Post-Traumatic Stress Disorder addresses concerns about the efficacy of critical incident stress debriefing, examines the value of a variety of innovative treatment methods, and explores the differences between treating complex PTSD and the aftermath of a one-time traumatic event. Simple and Complex Post-Traumatic Stress Disorder discusses the issues, stages, and modalities of PTSD treatment, including: assessment and diagnosis psychopharmacological treatment cognitive behavioral treatment short-term treatment group treatments treatment strategies for traumatized children, families, hostages, police, and veterans media issues Simple and Complex Post-Traumatic Stress Disorder is an indispensable resource for clinicians, researchers, law enforcement officials, and scholars in the field of trauma.
Trauma can turn your world upside down--afterward, nothing may look safe or familiar. This compassionate workbook has already helped tens of thousands of trauma survivors start rebuilding their lives. Full of practical strategies for coping and self-care, the book guides you toward reclaiming a solid sense of safety, self-worth, trust, and control, as well as the capacity to be close to others. The focus is on finding the way forward in your life today, no matter what has happened in the past. The updated second edition has a new section on managing emotions through mindfulness and an appendix on easing the stress of health care visits. Dozens of step-by-step questionnaires and exercises are included.