4 books found
by Richard M. Steers, Carlos J. Sanchez-Runde, Luciara Nardon
2010 · Cambridge University Press
Management practices and processes frequently differ across national and regional boundaries. What may be acceptable managerial behaviour in one culture may be counterproductive or even unacceptable in another. As managers increasingly find themselves working across cultures, the need to understand these differences has become increasingly important. This book examines why these differences exist and how global managers can develop strategies and tactics to deal with them. The text draws on recent research in anthropology, psychology, and management, to explain the cultural and psychological underpinnings that shape managerial attitudes and behaviours, whilst introducing a learning model to guide in the intellectual and practical development of managers seeking enhanced global expertise. It offers user-friendly conceptual models to guide understanding and exploration of topics and summarizes and integrates the lessons learned in each chapter in applications-oriented 'Manager's Notebooks'. A companion website featuring comprehensive chapter-by-chapter PPT slides is available at www.cambridge.org/management_across_cultures.
by Richard Lempert, Joseph Sanders
2016 · University of Pennsylvania Press
This innovative work treats law as the set of rules governing how people should act in society, and it demonstrates how the legal system attempts to deter antisocial behavior. Comprised of three sections. the book explores different ways in which law decides issues of responsibility, how cases are adjudicated, and theories of distributive justice and social change. Distinguished by its problem-oriented, topical perspective, An Invitation to Law and Social Science serves as an invaluable book for course in law and society, legal process, and the sociology of law.
Designed for advanced MBA and doctoral course in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables--product or service. Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret (what might have been). The chapters in atisfaction culminate in Oliver's detailed model of consumption processing and his satisfaction measurment scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.
by Roberta G. Simmons, Susan Klein Marine, Richard Lawrence Simmons
1987 · Transaction Publishers
Analyzing one of the most dramatic of the new medical technologies--Organ Transplantation--Gift of Life covers those aspects that have general implications for public policy and sociological theory, and describes the social-psycho-logical impact of kidney transplantation itself. Gift of Life beginswith an examination of the overall, unresolved ethical issues related to kidney transplan-tation--the problem of selecting patients for a scarce therapy.., the problem of withholding treatment from patients of greater physical and psychological risk ... the issue of utilizing living related kidney donors vs. cadaver donors. The book concentrates on organ donors and their families, and studies the effect of this type of extreme altruism. It also examines the stress for the family as the members try to decide who, if anyone, will give a kidney. The work shows how individuals and families make major decisions under stress. Discussed in detail are family communication processes and emotional relationships between donor and recipient, as well as the impact of donation upon the family of the cadaver-donor. The final analysis deals with the health care delivery issues and the questions of funding created by the rapid rise of this new technology. Gift of Life, with its exposition of decision making communication, and reaction to stress, is of relevance to social science theory and policy.