Assessing Information Needs

by Robert J. Grover Professor Emeritus, Roger C. Greer, John Agada

2010 · Bloomsbury Publishing USA

Based on a tested model for community analysis, this book offers a guide to the management of client-centered transformative information services that can be applied in any type of library or information agency. Knowing a community enables library and information professionals to prioritize the community's information needs and design appropriate services for them. Assessing Information Needs: Managing Transformative Library Services was written to provide the rationale for community analysis, a model for gathering community data, and a process for analyzing data and applying it to the management of an information agency. The book explains why information professionals should customize services, as well as the "how to" of collecting data. A model for gathering community information is described, applied, and demonstrated through a case study. The book then shows how such information is interpreted and used to plan information services that are transformative for individuals and groups in the case-study community, providing lessons that readers can use with their own institutions. Rooted in a philosophy of customer service, the method presented here is perfect for public, school, academic, and special libraries or other types of information agencies.

Low Taxes and Small Government

by Michael A. Smith, Robert J. Grover, Rob Catlett

2019 · Bloomsbury Publishing PLC

Sam Brownback was the first modern-day conservative to be elected governor of Kansas, the culmination of a rightward shift in the state's often-dominant Republican Party. This book is a detailed case study of the policies implemented over his two terms as governor, paying particular attention to the impact on state government and services, the economy, public education, and the business environment. The authors provide extensive background, historical evidence, and detailed references. The book's real-world relevance is grounded in a discussion of similar policies in other states as well as the US federal government.